FAQ
BELOW, YOU'LL FIND ANSWERS TO SOME OF THE MOST COMMONLY ASKED QUESTIONS. IF YOU NEED FURTHER ASSISTANCE, FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM — BECAUSE YOUR SATISFACTION IS OUR PRIORITY.
(01)
How do i place an order?
Browse our shop, select your desired product and size, then click "Add to Cart". Proceed to checkout, fill in your shipping details, and complete your payment. You'll receive a confirmation email once your order is placed successfully.
(02)
What materials are your products made from?
At Asphodel International, we prioritize durability and functionality. Our workwear and hi-vis clothing use industry-grade fabrics including ripstop polyester, polycotton blends, and high-visibility reflective materials that meet safety standards. Our tactical and casual wear uses robust cotton and nylon blends built for demanding conditions.
(03)
How do I determine the right size for me?
Each product page includes a detailed size guide. We recommend measuring your chest, waist, and inseam before ordering. If you need help choosing, contact our support team and we'll assist you personally.
(04)
Can I return or exchange an item?
Yes. We offer a 30-day return and exchange policy on all unworn items in their original condition with tags attached. Visit our Returns & Shipping page to start the process or email us directly.
(05)
How long does shipping take?
Standard domestic shipping takes 3–7 business days. International orders typically arrive within 7–14 business days depending on your location and local customs processing times.
(06)
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your country and order weight.
(07)
How can I track my order?
Once your order is dispatched, you'll receive a confirmation email containing your tracking number. Use it on our shipping partner's website to monitor your delivery in real time.
(08)
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout. All transactions are encrypted and processed securely.
(09)
Are your hi-vis and workwear products certified?
Yes. Our hi-vis range meets EN ISO 20471 high-visibility standards and our workwear products conform to relevant EU and international safety regulations. Product-specific certifications are listed on individual product pages.
(10)
Do you offer bulk or wholesale orders?
Yes, we cater to businesses, contractors, and organizations requiring bulk orders. Contact us via our Contact page or email us directly to discuss pricing and lead times for large orders.